Customers and environment

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Customers and environment workshop

Friday 26 February

11 am–12.30 pm EDST

This workshop will explore indicators reported under the existing customer and environment categories

C1—Population receiving services: water supply

C2—Number of connected residential properties: water supply

C3—Number of connected non-residential properties: water supply

C4—Total number of connected properties: water supply

C6—Number of connected residential properties: wastewater

C7—Number of connected non-residential properties: wastewater

C8—Total number of connected properties: wastewater

IC9—Number of water quality complaints: water supply

C9—Number of water quality complaints per 1,000 properties: water supply

IC10—Number of water service complaints

C10—Number of water service complaints per 1,000 properties

IC11—Number of sewerage service complaints

C11—Number of sewerage service complaints per 1,000 properties

IC12—Number of billing and account complaints: water supply and sewerage

C12—Number of billing and account complaints per 1,000 properties: water supply and sewerage

IC13—Number of water and sewerage complaints

C13—Number of water and sewerage complaints per 1,000 properties

C14—Percentage of calls answered by an operator within 30 seconds

C15—Average duration of an unplanned interruption: water supply

IC17—Number of unplanned interruptions: water supply

C17—Number of unplanned interruptions per 1,000 properties

IC18—Number of restrictions for non-payment of water bills

C18—Number of restrictions for non-payment of water bills per 1,000 properties

IC19—Number of legal actions taken for non-payment of water bills

C19—Number of legal actions taken for non-payment of water bills per 1000 properties

IE1—Volume of wastewater treated to a primary level

E1—Percentage of wastewater treated to a primary level

IE2—Volume of wastewater treated to a secondary level

E2—Percentage of wastewater treated to a secondary level

IE3—Volume of wastewater treated to a tertiary level

E3—Percentage of wastewater treated to a tertiary level

E8—Percentage of biosolids reused

IE9—Net greenhouse gas emissions: water supply

E9—Net greenhouse gas emissions per 1,000 properties: water supply

E9.1—Net greenhouse gas emissions per ML: water supply—bulk utility

IE10—Net greenhouse gas emissions: wastewater

E10—Net greenhouse gas emissions per 1,000 properties: wastewater

E10.1—Net greenhouse gas emissions per ML: wastewater—bulk utility

IE11—Net greenhouse gas emissions: other

E11—Net greenhouse gas emissions per 1,000 properties: other

E11.1—Net greenhouse gas emissions per ML: other—bulk utility

IE12—Total net greenhouse gas emissions

E12—Total net greenhouse gas emissions per 1,000 properties

E12.1—Total net greenhouse gas emissions per ML: bulk utility

Full definitions of these indicators can be found in the NPR indicator handbook.

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